Mama Bear Home Care (referred to in this document as “we,” “us,” or “our”) recognizes that your privacy is important, and we are committed to protecting the personal information we collect from you. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Privacy Act 1988 (C’th), Australian Privacy Principles (APPs), Information Privacy Act (Qld), and registered privacy codes.
1. Types of Information Collected
We may collect and hold personal information about you, which can identify you and is relevant to providing you with the services you are seeking. This information may include:
- Name
- Address
- Telephone number
- Date of birth
- Gender
- Family details and background
- Information about support networks
- Information about personal issues (including experiences and relationships)
- Information about your health, wellness, and medical history
- Government-related identifiers (including Centrelink and Department of Veterans Affairs details and Medicare number)
- Bank account/credit card details
- Emergency contact information
- Country of birth and any migration-related details related to work, qualifications, skills, and experiences
- Driver’s license details
- Contact details and feedback from referees
- Relevant criminal history screening as required
- Any other information relevant to providing you with the services you are seeking.
2. Method of Collection
Personal information is generally collected directly from you through standard forms, internet interactions, email, or telephone conversations. We may also collect personal information from third parties, such as medical professionals or service delivery partners, and will notify you of such collection as soon as reasonably practicable.
3. Purpose of Collection
We collect, use, and hold your personal information for the following purposes:
- Providing social and support services, including child care, community, and disability services.
- Offering volunteering and student placement opportunities.
- Promoting our services and providing information about other services that may be of interest to you.
- Sending newsletters and information that may include fundraising opportunities.
- Organizing events and functions.
- Managing our business operations, fulfilling legal requirements, and analyzing service delivery.
- Maintaining our relationship with you.
You may opt out of receiving direct marketing correspondence at any time.
4. Failure to Provide Information
If the personal information you provide is incomplete or inaccurate, we may be unable to provide the services you are seeking.
5. Internet Users
When you access our website, we may collect additional personal information, such as your IP address or domain name. Our website uses cookies for monitoring usage and personalization of web pages. We are not responsible for the privacy practices of linked websites.
6. Anonymity and Using a Pseudonym
You have the option to withhold personal information or use an alias, though this may impact our capacity to provide services. In certain situations, remaining anonymous is reasonable.
7. Use and Disclosure
We use and disclose personal information for the purposes for which it was collected, related purposes, or as required by law. Sensitive information is disclosed with your consent. We may disclose personal information to:
- Our related entities
- Government departments/agencies providing funding
- Government inquiries
- Third-party service providers
- Service delivery partners
- Contractors
- Health and allied health professionals
- Regulatory and statutory bodies
- Courts
- Quality assurance bodies
- Substitute decision makers
- Professional advisors
- Referees of volunteers
- Affiliated organizations
We take reasonable steps to ensure third parties use your personal information in compliance with our privacy policy and the Privacy Act.
8. Security & Personal Information
We store personal information securely in both paper and electronic form. Security measures include locked storage, document shredding, authentication controls, and regular risk assessments to ensure data protection.
9. Access and Correction
You may request access to your personal information by making a written request, and we will respond within a reasonable period. We may charge a reasonable fee for processing the request. If we decline a request, we will provide written reasons.
If you believe your information is inaccurate, incomplete, or outdated, please notify us, and we will take steps to correct it.
10. Feedback and Complaints
To complain about a breach of privacy, please contact us using the provided details, and we will investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
11. Contact Information
For queries or concerns, please contact us at:
Email: admin@mamabearhomecare.com Phone: 0402 213 968
For complaints by people with disability under the National Disability Insurance Scheme (NDIS), contact the NDIS Commission Feedback and Complaints team:
Email: contactcentre@ndiscommission.gov.au Phone: 1800 035 544 Address: NDIS Commission Feedback, PO Box 210, Penrith, NSW, 2750.
12. More Information
For more information about privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
Please note that this Privacy Policy may be updated periodically. Check the “Last Updated” date for the most recent version.